Average Score (123 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

123 Ratings

4.5 Average

Models
Types of Survey
Filter by
  • Teresa L.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Taeshawn G.09-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Always takes care of the job in a speedy manner

  • Jessica R.09-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The gentleman we dealt with was very informative and very polite and done the service in Avery timely manner and was even short staffed on this particular day we were in and out in about an hour

  • Gary S.09-14-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Salesman, and manager were pretty honest and helpful.

  • Brian L.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Waiting room refreshment area severely out dated.

  • Kyle H.09-07-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The sales manager was very attentive and, unlike other dealers, he was also polite, friendly, and did the best at appearing to want to genuinely work with me to make a deal that worked for everyone.

  • Katelyn S.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Dakota Robbins assisted me with my air conditioner issue through the entire process. He went above and beyond to make sure I got quality and professional service. This was the best experience Ive ever had and I appreciate his dedication to his customers.

  • James C.08-22-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Pleasant, positive attitudes of sales person and finance staff.

  • Betty G.08-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    The Service Department at Kerry VW Florence is excellent. Courteous and professional in all circumstances.

  • Maryann C.08-11-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Everyone I came in contact with was amazing. Very friendly and informative.