The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2018
I was given an estimate which was $200 over the Internet estimate repair the inner door handle. Then I was charged an extra $350 for an oil change and a 50,000 mile check up I was not told about these charges and when I went into pay my bill, it was $1100 instead of $700. I was very angry.
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
The work was done promptly. My car ran much better than previously and they reset the reminder for oil changes where I wanted them to be. The service representative was extremely nice.
TYPE:ServiceMODEL:ArteonYEAR:2023
Everything went as it should.
TYPE:ServiceMODEL:AtlasYEAR:2022
I always have a good interaction with the service team, but it is easier to come in and make an appointment than to call. In the past I have received zero call backs when leaving a message to schedule an appointment that is why I just drive in and make the appointment in person.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2019
I was never contacted for a backordered part. I was in in November for a seat cover and was told it was back ordered. It took until I called again in July to get it replaced. They do not call only text even though I requested a call.
TYPE:ServiceMODEL:TiguanYEAR:2020
Dakota was so very helpful. People i have worked with there in the past always seemed annoyed. Dakota was very helpful
TYPE:SalesMODEL:AtlasYEAR:2025
Taeshawn was great. Knowledgeable but not pushy.
TYPE:ServiceMODEL:TiguanYEAR:2024
I made my appointment for an oil change online and I was in and out in less than an hour.
TYPE:ServiceMODEL:JettaYEAR:2021
Always a great experience at Kerry VW! The team is fast and friendly and I'm a customer for life!
