Average Score (116 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

116 Ratings

4.5 Average

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  • Caitlin G.05-19-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Everything was really easy from the trade in to the purchase. It was a great experience.

  • Constance H.05-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything went well with the appointment. Just an oil change, no issues. Great job.

  • Zachary S.05-17-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Daniel S.05-15-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Bob M.05-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great communication and recommendations for different options. Easiest payment options electronically of any company! Well played Kerry VW!

  • Russell L.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I was very pleased the work they did on my car. The staff was very friendly and helpful. They took the time to explain what they did to fix my car. I'm very pleased.

  • Jacob R.05-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    When I purchased the car I was told I would get front loaded with points so I would get a couple services for free. I went to get my first oil change and was told I have no points and had to pay for the oil change.

  • James B.05-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I have experienced LONG delays in getting my VW serviced, 8 recalls (one if which they still don't have parts for...3 months) and charging port cover does not close now...having to wait 1 month to get in to have it diagnosed. Meanwhile holding the door shut with blue painters tape. After updating my software...no longer connected to the app...was told I have to schedule with dealership to fix. List goes ON...

  • Sopa P.05-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Linda S.05-01-2025

    TYPE:SalesMODEL:TaosYEAR:2025